Orders ship from our 503B outsourcing partner's facility in Dallas, TX. We ship within the United States only and we do not ship to P.O. boxes, freight forwarders, or APO/FPO addresses.
Order processing
Orders are picked, packed, and handed to the carrier within 1–2 business days. Orders placed on weekends or U.S. federal holidays are processed on the next business day. You will receive a shipping confirmation email with tracking when the label is created.
Domestic shipping options
- Standard ground — 3–5 business days after dispatch. Free on orders of $100 or more.
- Expedited — 1–2 business days after dispatch. Available at checkout for an additional fee.
All shipments are sent via USPS or UPS with tracking. The carrier is selected based on destination and service level; you cannot specify a carrier at checkout.
Stability in transit
Compounds ship as lyophilized (freeze-dried) powder in sealed glass vials. The lyophilized format is stable at ambient temperatures and does not require cold-chain shipping — typical sealed shelf-life is at least 24 months when stored at -20°C, with significant stability across standard ambient ranges throughout transit. Bacteriostatic water ships at ambient and remains stable. Once a compound is reconstituted with bacteriostatic water, the resulting solution should be refrigerated at 2–8°C and used within 30 days.
Tracking
Tracking information is included in your shipping confirmation email and is also visible on your order in the Practitioner Portal (for Practitioner accounts) or via the magic-link order lookup at /orders/lookup. Allow up to 24 hours after the email arrives for the carrier's tracking page to populate.
Lost or damaged shipments
If your package is lost in transit or arrives damaged, contact us at info@meritpeptides.com within 7 days of the expected delivery date. Please keep the outer packaging and any damaged vials until the claim is resolved — we may need photos to file with the carrier. Replacement and refund eligibility is described in our Returns Policy.
International shipping
We do not currently ship outside the United States. We do not arrange international forwarding, and shipping to a U.S.-based freight forwarder is at your own risk — once the package is delivered to that address, title and risk pass to you under our Terms of Service.
Contact
Questions about shipping: info@meritpeptides.com.